FAQs
How many days in advance should I book my photoshoot?
We recommend making your booking at least one week in advance to secure your desired time, date, and photographer. However, we will also try our best to accept last-minute bookings.
How can I settle the payment?
During the booking process, you will be able to make a 10% deposit online through Paypal or Wire Transfer. The remaining 90% of the balance can be settled in person when you meet the photographer.
Are there any extra fees or charges to be aware of after making the payment for the photoshoot?
There are no additional fees from our end. However, please note that transportation fees may be applicable based on the specific location you choose for your photoshoot. Additionally, please be responsible for any admission fees or transportation costs incurred during the session, such as museum entry or transportation services like Uber or public transportation. Admission fees can be paid in advance through the platform or directly at the location.
When can I expect to receive the photos, and what will be the delivery method?
Your photos will be professionally processed and delivered within 2 working days following the photoshoot. You will have the opportunity to select the desired photos for professional retouching, and the number of photos will depend on the package you have chosen. Alternatively, you can entrust your photographer to make the selection based on their expert judgment. The final photos, in high-resolution format (JPG 4800 x 3200 pixels), will be uploaded to a secure online private album. You will have the convenience of downloading them without incurring any additional costs or fees.
What is the maximum number of participants allowed for my photoshoot?
For optimal photo session experience, we suggest a maximum of 6 participants. It's important to note that the package and location may have specific allowances for larger groups. We recommend checking with the photographer to determine if it is possible to accommodate additional participants based on the package and location arrangements.
Does MyTripGrapher seek prior permission to showcase and share my photos on their website and/or social media platforms?
Your privacy is of utmost importance to us, and we will always prioritize obtaining your consent before sharing your photos on our blog or social media platforms. If you wish to keep your photos private, simply indicate your preference during the checkout process. Additionally, as a token of appreciation, we offer one complimentary photo when you provide a review of your experience with us.
What's the refund policy?
10% deposit amount is non-refundable.
Can I cancel my photoshoot?
Certainly, we do allow cancellations. However, we would like to emphasize that when you make a booking, the photographer's schedule becomes dedicated to serving you, which restricts their availability to accommodate other travelers. If you decide to cancel the booking, please note that the 10% deposit amount is non-refundable, and no additional charges will be incurred.
Can I reschedule my photoshoot?
Certainly! Prior to the photoshoot, you can establish contact and make arrangements with your photographer by sending an email or engaging in advance communication.
What happens if the weather conditions are not ideal on the day of the photoshoot?
One of the fantastic aspects of our photo sessions is their resilience to weather conditions. Even rain can result in stunning photos with the skill of our talented photo team. However, if rain interferes with the intended purpose of your session, you can stay in close communication with your photographer to explore alternative options such as different locations or slight adjustments to the timing, ensuring a successful outcome. However, if there's a tropical storm with signal No.8 - No.10 or any Rainstorm signal issued by Hong Kong Government, you can reschedule the booking without any extra fees or costs.